Privacy Policy
Last Updated: September 8, 2025
Your Privacy Matters
At VAZPE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account or register on our website
- Place an order or make a purchase
- Subscribe to our newsletter or marketing communications
- Contact us for customer support or inquiries
- Participate in surveys, contests, or promotional activities
- Leave reviews or feedback about our products
This personal information may include:
- Name and contact information (email address, phone number, mailing address)
- Billing and shipping addresses
- Payment information (processed securely through third-party payment processors)
- Age verification information
- Account credentials (username, password)
- Communication preferences
- Purchase history and product preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns:
- IP address and geolocation data
- Browser type and version
- Operating system information
- Pages visited and time spent on our website
- Referring website or source
- Device identifiers and characteristics
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for various purposes, including but not limited to:
Order Processing and Fulfillment
- Process and fulfill your orders
- Manage payments and billing
- Arrange shipping and delivery
- Handle returns, exchanges, and refunds
- Verify age eligibility for product purchases
Customer Service and Support
- Respond to your inquiries and support requests
- Provide technical assistance and troubleshooting
- Handle warranty claims and product issues
- Maintain customer service records
Account Management
- Create and maintain your user account
- Authenticate your identity and secure your account
- Provide personalized account features
- Track your order history and preferences
Marketing and Communications
- Send promotional emails and newsletters (with your consent)
- Inform you about new products, sales, and special offers
- Conduct market research and customer surveys
- Personalize marketing content based on your preferences
Website Improvement and Analytics
- Analyze website usage patterns and user behavior
- Improve our website functionality and user experience
- Develop new features and services
- Monitor and prevent fraud and security threats
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business:
- Payment processing companies (to handle transactions securely)
- Shipping and logistics partners (to deliver your orders)
- Customer service platforms (to manage support requests)
- Email marketing services (to send newsletters and promotions)
- Analytics providers (to analyze website performance)
- IT security services (to protect against cyber threats)
Legal Requirements
We may disclose your information when required by law or to protect our legal rights:
- In response to legal processes, court orders, or government requests
- To comply with applicable laws and regulations
- To protect the rights, property, or safety of VAZPE, our users, or others
- To investigate and prevent fraud, illegal activities, or security violations
- In connection with age verification requirements
Business Transfers
In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction, subject to the same privacy protections outlined in this policy.
4. Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, use, alteration, and disclosure:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure server infrastructure and hosting
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Firewall protection and intrusion detection systems
Operational Safeguards
- Limited access to personal information on a need-to-know basis
- Employee training on privacy and security practices
- Regular data backup and disaster recovery procedures
- Vendor security assessments and contractual obligations
- Incident response procedures for security breaches
Important Security Notice
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices and respond promptly to any potential threats.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage:
Types of Cookies We Use
Essential Cookies
Necessary for the website to function properly, including login authentication, shopping cart functionality, and security features.
Analytics Cookies
Help us understand how visitors interact with our website by collecting and reporting information about usage patterns and performance.
Marketing Cookies
Used to deliver personalized advertisements and track the effectiveness of our marketing campaigns across different platforms.
Preference Cookies
Remember your preferences and settings to provide a more personalized experience on repeat visits to our website.
Managing Cookies
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website. Most browsers allow you to:
- View and delete existing cookies
- Block or allow cookies from specific websites
- Set preferences for third-party cookies
- Receive notifications when cookies are being set
6. Your Rights and Choices
You have various rights regarding your personal information, depending on your location and applicable laws:
General Rights
- Access: Request information about the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete personal information
- Deletion: Request deletion of your personal information under certain circumstances
- Portability: Request a copy of your personal information in a portable format
- Objection: Object to certain uses of your personal information
- Restriction: Request limitation of how we process your personal information
Marketing Communications
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Updating your preferences in your account settings
- Contacting our customer support team
- Following the opt-out instructions in any marketing message
Account Management
You can manage your account information by:
- Logging into your account and updating your profile
- Reviewing and modifying your contact preferences
- Managing your shipping and billing addresses
- Viewing your order history and tracking information
7. International Data Transfers & Regional Compliance
VAZPE operates internationally and complies with data protection laws in multiple jurisdictions. Your information may be transferred to, stored, and processed in countries other than your own, with appropriate safeguards in place.
Regional Data Protection Compliance
| Region | Applicable Laws | Key Requirements | Your Rights |
|---|---|---|---|
| European Union | GDPR (General Data Protection Regulation) | Lawful basis, data minimization, transparency | Access, rectification, erasure, portability, objection |
| United Kingdom | UK GDPR & Data Protection Act 2018 | Similar to EU GDPR with Brexit adjustments | Same as EU GDPR rights |
| United States | State laws (CCPA, CPRA, CDPA, etc.) | Varies by state, consumer privacy rights | Know, delete, opt-out, non-discrimination |
| Canada | PIPEDA & provincial privacy laws | Consent, accountability, limited collection | Access, correction, withdrawal of consent |
| Australia | Privacy Act 1988 (Privacy Principles) | Consent, data quality, security, notification | Access, correction, complaint rights |
International Transfer Safeguards
- EU-US Data Privacy Framework: For transfers to US-based processors
- Standard Contractual Clauses (SCCs): EU Commission-approved transfer mechanisms
- Adequacy Decisions: Transfers to countries with equivalent data protection standards
- Binding Corporate Rules: For intra-group transfers
- Explicit Consent: Where required by law for specific transfers
- Necessary for Contract: Transfers essential for service delivery
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws:
| Information Type | Retention Period | Purpose |
|---|---|---|
| Account Information | While account is active + 3 years | Account management and customer service |
| Order Information | 7 years from order date | Legal compliance and warranty support |
| Payment Information | As required by payment processor | Transaction processing and fraud prevention |
| Marketing Data | Until consent withdrawn + 1 year | Marketing communications and preferences |
| Website Analytics | 2 years from collection | Website improvement and optimization |
9. Children’s Privacy
Age Restrictions
Our products and services are intended exclusively for adults. We do not knowingly collect personal information from individuals under the legal age for purchasing vaping products in their jurisdiction. If you are under the legal age, you are prohibited from using our website or purchasing our products.
If we become aware that we have inadvertently collected personal information from someone under the legal age, we will take immediate steps to delete such information from our systems. Parents or guardians who believe we have collected information from their minor child should contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Update the “Last Updated” date at the top of this policy
- Notify you via email if you have an account with us
- Post a notice on our website highlighting the changes
- For material changes, provide advance notice as required by law
Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Information
Questions About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below:
Friedrichstraße 22
01067 Dresden, Germany
(Office address – not for correspondence)
Effective Date
This Privacy Policy is effective as of the date listed at the top of this page and applies to all information collected by VAZPE through our website, products, and services.