Contact VAZPE
We’re here to help with your questions, concerns, and feedback
Customer Support
Our support team is available to assist with product questions, technical issues, order inquiries, and general support needs. We provide direct, knowledgeable assistance from experienced team members who understand our products and the vaping industry.
We typically respond to inquiries within 24 hours during business days. For urgent matters, please include “URGENT” in your subject line for priority handling.
Contact Information
Friedrichstraße 22
01067 Dresden, Germany
(Office address – not for correspondence)
Contact Categories
Customer Support
Product questions, technical issues, warranty claims, and general assistance with your VAZPE products.
Email: [email protected]
Response time: Within 24 hours
Order & Shipping
Order status, shipping inquiries, delivery issues, and tracking information for your purchases.
Email: [email protected]
Subject: “Order Inquiry – [Order Number]”
Returns & Refunds
Return requests, refund processing, exchange procedures, and warranty replacement inquiries.
Email: [email protected]
Subject: “Return Request – [Order Number]”
Business Partnerships
Wholesale inquiries, distribution partnerships, retail partnerships, and B2B collaborations.
Email: [email protected]
Subject: “Partnership Inquiry”
Product Feedback
Product reviews, suggestions for improvements, new product ideas, and user experience feedback.
Email: [email protected]
Subject: “Product Feedback”
Media & Press
Press inquiries, media kit requests, interview opportunities, and brand collaboration proposals.
Email: [email protected]
Subject: “Press Inquiry”
Before You Contact Us
To help us serve you better and provide faster responses, please check our resources below for immediate answers to common questions:
Frequently Asked Questions
Our comprehensive FAQ section covers the most common questions about products, shipping, returns, and more.
Policy Information
Review our shipping, return, privacy, and terms policies for detailed information about our procedures.
When Contacting Support
Help Us Help You
To ensure we can assist you efficiently, please include the following information in your email:
- Order Number: If your inquiry relates to a specific purchase
- Product Model: The specific VAZPE product you’re asking about
- Detailed Description: Clear explanation of your question or issue
- Photos: If applicable, include photos to help us understand the situation
- Contact Preference: Let us know if you prefer email or phone communication
Customer Support Hours
Email Support
Availability: 24/7 email monitoring
Response Time: Within 24 hours on business days
Languages: English, German
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (CET)
Saturday: 10:00 AM – 4:00 PM (CET)
Sunday: Closed
International Customers
VAZPE serves customers worldwide. While our headquarters are located in Dresden, Germany, we provide international support and shipping to many countries. Please note that response times may vary based on time zones and local holidays.
Global Support Commitment
Regardless of your location, we’re committed to providing the same high level of customer service to all our international customers. We understand different markets may have specific requirements and regulations, and our team is knowledgeable about international shipping procedures and customs requirements.
Quality Assurance
Your satisfaction is our priority. We continuously monitor our customer service performance and strive to improve our support processes. If you feel your inquiry wasn’t handled to your satisfaction, please don’t hesitate to follow up with us.
Response Commitment
We guarantee initial response within 24 hours for all email inquiries received during business days.
Resolution Focus
Our team works diligently to resolve issues completely rather than just providing temporary solutions.
Follow-up Care
We follow up on resolved issues to ensure your complete satisfaction with our service and products.
Ready to Get in Touch?
We’re here to help and look forward to hearing from you. Whether you have a simple question or need comprehensive support, our team is ready to assist you with your VAZPE experience.