Conditions générales

1. Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “User,” or “you”) and VAZPE (“Company,” “we,” “us,” or “our”) governing your use of our website, products, and services.

By accessing our website, creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any additional policies referenced herein.

2. Age Verification & Eligibility

Verification Requirements & Regulatory Compliance

• You confirm that you are of legal age to purchase vaping products in your jurisdiction
• You may be required to provide third-party age verification during the ordering process
• Valid government-issued identification is required upon delivery (no exceptions)
• Adult signature verification is mandatory for all deliveries
• We reserve the right to refuse service to anyone who cannot provide adequate age verification
• Australia: Compliance with local tobacco control regulations
• Ireland: Compliance with national tobacco legislation

3. Product Information & Availability

Product Descriptions

We strive to provide accurate and complete product information on our website. However, we do not warrant that product descriptions, specifications, or other content is error-free, complete, or current.

Availability & Pricing

• Product availability and pricing are subject to change without notice
• We reserve the right to discontinue products at any time
• Prices displayed on the website are in the currency specified and include applicable taxes where required
• We reserve the right to correct pricing errors, even after orders have been placed

4. Ordering & Payment

Order Process

When you place an order through our website, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline any order for any reason.

Payment Terms

• Payment is due in full at the time of order placement
• We accept major credit cards and other payment methods as displayed during checkout
• All payments are processed securely through third-party payment processors
• Your payment method will be charged upon order confirmation
• Failed payments may result in order cancellation

Order Confirmation

Order confirmation does not guarantee product availability. We will notify you if any items in your order are unavailable and offer alternatives or refunds as appropriate.

5. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy, which is incorporated into these Terms by reference. Key points include:

• Risk of loss transfers to you upon delivery to the carrier
• Delivery times are estimates and not guaranteed
• You are responsible for providing accurate shipping information
• Additional fees may apply for address corrections or failed delivery attempts
• International customers are responsible for customs duties and taxes

6. Returns, Refunds & Exchanges

Our return and refund policies are detailed in our Return & Refund Policy. By purchasing our products, you agree to the terms outlined in that policy.

General Return Conditions

• Returns must be initiated within the specified time frame
• Products must be in original, unopened condition unless defective
• Return shipping costs may be the customer’s responsibility
• Refunds are processed to the original payment method
• Some products may be non-returnable for health and safety reasons

7. Product Warranties & Disclaimers

Limited Warranty

VAZPE products come with a limited warranty against manufacturing defects. The specific terms and duration of warranty coverage vary by product and are detailed in the product documentation.

Disclaimer of Warranties

8. User Conduct & Prohibited Uses

Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms.

Prohibited Activities

You may not:

• Use our services if you are under the legal age for purchasing vaping products
• Provide false or misleading information during registration or ordering
• Attempt to circumvent age verification systems
• Use the website for any illegal or unauthorized purpose
• Interfere with or disrupt the website or servers
• Attempt to gain unauthorized access to our systems
• Use automated systems (bots, scrapers) to access the website
• Violate any applicable laws or regulations

9. Intellectual Property

Our Rights

All content on the VAZPE website, including text, graphics, logos, images, and software, is the property of VAZPE or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes in accordance with these Terms.

Restrictions

• You may not reproduce, distribute, or create derivative works from our content
• You may not use our trademarks without written permission
• You may not reverse engineer or attempt to extract source code
• You may not remove or alter copyright notices

10. Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Security

While we implement security measures to protect your information, you acknowledge that no method of transmission over the internet is 100% secure, and you provide information at your own risk.

11. Limitation of Liability

Our total liability to you for any claim arising from or related to these Terms or our products shall not exceed the amount you paid for the specific product giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless VAZPE and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, or expenses arising from:

• Your use of our products or services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights

13. Governing Law & Jurisdiction

These Terms are primarily governed by the laws of Germany, with jurisdiction-specific provisions applying based on your location and applicable local regulations governing vaping products.

Jurisdiction-Specific Legal Framework

International User Responsibilities

If you access our services from outside Germany, you acknowledge and agree that:

• You are responsible for compliance with all local laws and regulations
• You must verify that vaping products are legal in your jurisdiction
• Age requirements and restrictions in your location take precedence
• Import duties, taxes, and customs compliance are your responsibility
• Local consumer protection laws may provide additional rights
• Disputes may be subject to local jurisdiction where permitted by law

14. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the “Last Updated” date
• Notify registered users via email
• Post notice of changes on our website
• Provide reasonable advance notice for material changes

Your continued use of our services after changes become effective constitutes acceptance of the modified Terms.

15. Termination

Termination by VAZPE

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason in our sole discretion.

Effect of Termination

• Your right to access and use our services ends immediately
• Outstanding orders may be cancelled at our discretion
• Refunds will be processed according to our return policy
• Provisions that should survive termination will remain in effect

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will remain in full force and effect.

17. Contact Information