Shipping Policy

Global Shipping Commitment

At VAZPE, we understand that timely and secure delivery is crucial to your vaping experience. We partner with trusted international carriers to ensure your products reach you safely and efficiently, no matter where you are in the world.

Shipping Destinations

VAZPE currently ships to selected countries worldwide. Our shipping destinations are regularly updated based on international regulations, customs requirements, and local laws regarding vaping products.

Supported Regions

European Union (all member countries)
United Kingdom
Switzerland and Norway
North America (US and Canada)
Australia and New Zealand
Selected countries in Asia and Latin America

Shipping Restrictions

Due to varying international regulations on vaping products, we cannot ship to all countries. Our checkout system will automatically verify if your location is eligible for delivery.

Note: Shipping availability may change based on evolving regulations. Please check during checkout for the most current information.

Processing Times

All orders are processed and prepared for shipment within our stated processing timeframes:

Order Type	Processing Time	Business Days
Standard Products	1-2 business days	Mon-Fri, excluding holidays
Custom/Personalized Items	3-5 business days	Mon-Fri, excluding holidays
Pre-order Items	As specified per product	Varies by availability
Weekend Orders	Next business day	Orders placed after 2 PM Friday

Holiday Processing

Processing times may be extended during major holidays, peak seasons, and promotional events. We will notify customers of any delays and provide updated delivery estimates.

Shipping Methods & Delivery Times

We offer multiple shipping options to meet your delivery needs and budget requirements:

European Union Shipping

Service	Delivery Time	Seguimiento
Envío estándar	5-8 business days	Full tracking
Express Shipping	2-4 business days	Real-time tracking
Priority Express	1-2 business days	Real-time tracking

International Shipping

Destination	Standard	Express	Customs Handling
United Kingdom	3-12 business days	2-6 business days	Included
North America	3-12 business days	2-6 business days	Included
Australia/New Zealand	3-12 business days	2-6 business days	Included
Asia (Selected)	3-12 business days	2-6 business days	Included

Shipping Costs

Shipping costs are calculated based on the destination, package weight, dimensions, and selected shipping method. All shipping costs are displayed during checkout before payment completion.

Additional Fees

Remote area surcharges may apply
Customs duties and taxes (international orders)
Address correction fees for incorrect addresses
Return-to-sender fees for refused packages

Package Tracking

All VAZPE shipments include comprehensive tracking capabilities to keep you informed about your order’s progress:

Order Confirmation

Receive immediate confirmation with order details and expected processing time upon purchase completion.

Shipping Notification

Get tracking number and carrier information as soon as your package leaves our fulfillment center.

Delivery Updates

Receive real-time updates on package location, customs clearance, and expected delivery date.

Tracking Your Order

Use your tracking number on the carrier’s website or our order tracking page for the most up-to-date information. If you experience any tracking issues or delays, our customer service team is available to assist you.

International Customs & Duties

When shipping internationally, your order may be subject to customs inspection and additional fees:

Customer Responsibilities

Customs Duties: Any applicable import duties, taxes, or fees are the customer’s responsibility
Verificación de edad: Some countries require age verification upon delivery
Product Restrictions: Customers must ensure vaping products are legal in their jurisdiction
Accurate Information: Provide correct and complete shipping addresses and contact information

VAZPE’s Role

Complete accurate customs declarations for all international shipments
Provide necessary documentation for customs clearance
Work with customs authorities to facilitate smooth delivery
Maintain compliance with international shipping regulations

Customs Delays

Customs processing times are beyond our control and may cause delivery delays. We appreciate your patience during customs clearance and will provide updates when available through our tracking system.

Delivery Requirements & Age Verification

Adult signature verification is mandatory for all vaping product deliveries. Requirements vary by jurisdiction and are strictly enforced to comply with local regulations.

Age Verification Requirements by Country

United States: 21+ signature required (federal law)
Canada: 18+ (Alberta) or 19+ (most provinces)
European Union: 18+ signature with valid government ID
United Kingdom: 18+ signature with ID verification
Australia: 18+ signature with valid government ID
New Zealand: 18+ signature, location compliance check

Delivery Location Restrictions

Schools/Universities: No deliveries within specified distances
Healthcare Facilities: May have specific restrictions
Government Buildings: Delivery limitations may apply
Government Buildings: Delivery limitations may apply
Commercial Areas: Some restrictions in business districts
Remote Locations: Additional delivery fees may apply

Important Delivery Compliance

Adult Signature Always Required: All vaping product deliveries require adult signature verification. No exceptions.
ID Verification: Valid government-issued photo ID must be presented upon delivery.
No Proxy Delivery: Packages cannot be accepted by minors or left unattended.
Location Restrictions: Some addresses may be ineligible due to proximity to schools or specific local ordinances.

Delivery Issues

We work diligently to ensure smooth deliveries, but occasional issues may arise:

Common Delivery Problems

Failed Delivery Attempts

Carrier will attempt delivery multiple times
Delivery notices left with next attempt information
Package held at local facility for pickup
Alternative delivery arrangements available

Incorrect Address

Address correction fees may apply
Delivery delays while correcting information
Return to sender for undeliverable addresses
Customer responsibility to provide correct details

Lost or Damaged Packages

In the rare event of a lost or damaged package:

Contact our customer service team immediately
Provide order number and tracking information
We will investigate with the carrier
Replacement or refund processed once investigation complete
All packages include insurance coverage

Packaging & Discretion

VAZPE is committed to protecting your privacy and ensuring products arrive safely:

Secure Packaging

Products packed in protective materials
Fragile items receive extra cushioning
Tamper-evident security features
Weather-resistant packaging materials

Discreet Shipping

Plain, unmarked shipping boxes
No external branding or product identification
Return address shows company name only
Privacy-focused labeling practices

Contact Shipping Support

Need Shipping Assistance?

Our shipping support team is available to help with tracking issues, delivery problems, address changes, and any other shipping-related questions.

Email: [email protected]

Subject: “Shipping Inquiry – [Order Number]”

Include: Order number, tracking number, and detailed description of issue

Policy Updates

This shipping policy is subject to change based on carrier updates, international regulations, and operational improvements. Customers will be notified of significant changes that affect their orders.

Questions About Shipping?

For specific questions about shipping to your location, delivery timeframes, or special shipping requirements, please contact our customer service team before placing your order.

Contact Support

Política de envíos