Shipping Policy
Last Updated: September 8, 2025
Global Shipping Commitment
At VAZPE, we understand that timely and secure delivery is crucial to your vaping experience. We partner with trusted international carriers to ensure your products reach you safely and efficiently, no matter where you are in the world.
Shipping Destinations
VAZPE currently ships to selected countries worldwide. Our shipping destinations are regularly updated based on international regulations, customs requirements, and local laws regarding vaping products.
Supported Regions
- European Union (all member countries)
- United Kingdom
- Switzerland and Norway
- North America (US and Canada)
- Australia and New Zealand
- Selected countries in Asia and Latin America
Shipping Restrictions
Due to varying international regulations on vaping products, we cannot ship to all countries. Our checkout system will automatically verify if your location is eligible for delivery.
Note: Shipping availability may change based on evolving regulations. Please check during checkout for the most current information.
Processing Times
All orders are processed and prepared for shipment within our stated processing timeframes:
| Order Type | Processing Time | Business Days |
|---|---|---|
| Standard Products | 1-2 business days | Mon-Fri, excluding holidays |
| Custom/Personalized Items | 3-5 business days | Mon-Fri, excluding holidays |
| Pre-order Items | As specified per product | Varies by availability |
| Weekend Orders | Next business day | Orders placed after 2 PM Friday |
Holiday Processing
Processing times may be extended during major holidays, peak seasons, and promotional events. We will notify customers of any delays and provide updated delivery estimates.
Shipping Methods & Delivery Times
We offer multiple shipping options to meet your delivery needs and budget requirements:
European Union Shipping
| Service | Delivery Time | Tracking |
|---|---|---|
| Standard Shipping | 5-8 business days | Full tracking |
| Express Shipping | 2-4 business days | Real-time tracking |
| Priority Express | 1-2 business days | Real-time tracking |
International Shipping
| Destination | Standard | Express | Customs Handling |
|---|---|---|---|
| United Kingdom | 3-12 business days | 2-6 business days | Included |
| North America | 3-12 business days | 2-6 business days | Included |
| Australia/New Zealand | 3-12 business days | 2-6 business days | Included |
| Asia (Selected) | 3-12 business days | 2-6 business days | Included |
Shipping Costs
Shipping costs are calculated based on the destination, package weight, dimensions, and selected shipping method. All shipping costs are displayed during checkout before payment completion.
Additional Fees
- Remote area surcharges may apply
- Customs duties and taxes (international orders)
- Address correction fees for incorrect addresses
- Return-to-sender fees for refused packages
Package Tracking
All VAZPE shipments include comprehensive tracking capabilities to keep you informed about your order’s progress:
Order Confirmation
Receive immediate confirmation with order details and expected processing time upon purchase completion.
Shipping Notification
Get tracking number and carrier information as soon as your package leaves our fulfillment center.
Delivery Updates
Receive real-time updates on package location, customs clearance, and expected delivery date.
Tracking Your Order
Use your tracking number on the carrier’s website or our order tracking page for the most up-to-date information. If you experience any tracking issues or delays, our customer service team is available to assist you.
International Customs & Duties
When shipping internationally, your order may be subject to customs inspection and additional fees:
Customer Responsibilities
- Customs Duties: Any applicable import duties, taxes, or fees are the customer’s responsibility
- Age Verification: Some countries require age verification upon delivery
- Product Restrictions: Customers must ensure vaping products are legal in their jurisdiction
- Accurate Information: Provide correct and complete shipping addresses and contact information
VAZPE’s Role
- Complete accurate customs declarations for all international shipments
- Provide necessary documentation for customs clearance
- Work with customs authorities to facilitate smooth delivery
- Maintain compliance with international shipping regulations
Customs Delays
Customs processing times are beyond our control and may cause delivery delays. We appreciate your patience during customs clearance and will provide updates when available through our tracking system.
Delivery Requirements & Age Verification
Adult signature verification is mandatory for all vaping product deliveries. Requirements vary by jurisdiction and are strictly enforced to comply with local regulations.
Age Verification Requirements by Country
- United States: 21+ signature required (federal law)
- Canada: 18+ (Alberta) or 19+ (most provinces)
- European Union: 18+ signature with valid government ID
- United Kingdom: 18+ signature with ID verification
- Australia: 18+ signature with valid government ID
- New Zealand: 18+ signature, location compliance check
Delivery Location Restrictions
- Schools/Universities: No deliveries within specified distances
- Healthcare Facilities: May have specific restrictions
- Government Buildings: Delivery limitations may apply
- Government Buildings: Delivery limitations may apply
- Commercial Areas: Some restrictions in business districts
- Remote Locations: Additional delivery fees may apply
Important Delivery Compliance
Adult Signature Always Required: All vaping product deliveries require adult signature verification. No exceptions.
ID Verification: Valid government-issued photo ID must be presented upon delivery.
No Proxy Delivery: Packages cannot be accepted by minors or left unattended.
Location Restrictions: Some addresses may be ineligible due to proximity to schools or specific local ordinances.
Delivery Issues
We work diligently to ensure smooth deliveries, but occasional issues may arise:
Common Delivery Problems
Failed Delivery Attempts
- Carrier will attempt delivery multiple times
- Delivery notices left with next attempt information
- Package held at local facility for pickup
- Alternative delivery arrangements available
Incorrect Address
- Address correction fees may apply
- Delivery delays while correcting information
- Return to sender for undeliverable addresses
- Customer responsibility to provide correct details
Lost or Damaged Packages
In the rare event of a lost or damaged package:
- Contact our customer service team immediately
- Provide order number and tracking information
- We will investigate with the carrier
- Replacement or refund processed once investigation complete
- All packages include insurance coverage
Packaging & Discretion
VAZPE is committed to protecting your privacy and ensuring products arrive safely:
Secure Packaging
- Products packed in protective materials
- Fragile items receive extra cushioning
- Tamper-evident security features
- Weather-resistant packaging materials
Discreet Shipping
- Plain, unmarked shipping boxes
- No external branding or product identification
- Return address shows company name only
- Privacy-focused labeling practices
Contact Shipping Support
Need Shipping Assistance?
Our shipping support team is available to help with tracking issues, delivery problems, address changes, and any other shipping-related questions.
Policy Updates
This shipping policy is subject to change based on carrier updates, international regulations, and operational improvements. Customers will be notified of significant changes that affect their orders.
Questions About Shipping?
For specific questions about shipping to your location, delivery timeframes, or special shipping requirements, please contact our customer service team before placing your order.