política de Privacidade

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account or register on our website
• Place an order or make a purchase
• Subscribe to our newsletter or marketing communications
• Contact us for customer support or inquiries
• Participate in surveys, contests, or promotional activities
• Leave reviews or feedback about our products

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Age verification information
• Account credentials (username, password)
• Communication preferences
• Purchase history and product preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and geolocation data
• Browser type and version
• Operating system information
• Pages visited and time spent on our website
• Referring website or source
• Device identifiers and characteristics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

Order Processing and Fulfillment

• Process and fulfill your orders
• Manage payments and billing
• Arrange shipping and delivery
• Handle returns, exchanges, and refunds
• Verify age eligibility for product purchases

Customer Service and Support

• Respond to your inquiries and support requests
• Provide technical assistance and troubleshooting
• Handle warranty claims and product issues
• Maintain customer service records

Account Management

• Create and maintain your user account
• Authenticate your identity and secure your account
• Provide personalized account features
• Track your order history and preferences

Marketing and Communications

• Send promotional emails and newsletters (with your consent)
• Inform you about new products, sales, and special offers
• Conduct market research and customer surveys
• Personalize marketing content based on your preferences

Website Improvement and Analytics

• Analyze website usage patterns and user behavior
• Improve our website functionality and user experience
• Develop new features and services
• Monitor and prevent fraud and security threats

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Payment processing companies (to handle transactions securely)
• Shipping and logistics partners (to deliver your orders)
• Customer service platforms (to manage support requests)
• Email marketing services (to send newsletters and promotions)
• Analytics providers (to analyze website performance)
• IT security services (to protect against cyber threats)

Legal Requirements

We may disclose your information when required by law or to protect our legal rights:

• In response to legal processes, court orders, or government requests
• To comply with applicable laws and regulations
• To protect the rights, property, or safety of VAZPE, our users, or others
• To investigate and prevent fraud, illegal activities, or security violations
• In connection with age verification requirements

Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction, subject to the same privacy protections outlined in this policy.

4. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, use, alteration, and disclosure:

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage:

Types of Cookies We Use

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

• View and delete existing cookies
• Block or allow cookies from specific websites
• Set preferences for third-party cookies
• Receive notifications when cookies are being set

6. Your Rights and Choices

You have various rights regarding your personal information, depending on your location and applicable laws:

General Rights

• Access: Request information about the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information under certain circumstances
• Portability: Request a copy of your personal information in a portable format
• Objection: Object to certain uses of your personal information
• Restriction: Request limitation of how we process your personal information

Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Updating your preferences in your account settings
• Contacting our customer support team
• Following the opt-out instructions in any marketing message

Account Management

You can manage your account information by:

• Logging into your account and updating your profile
• Reviewing and modifying your contact preferences
• Managing your shipping and billing addresses
• Viewing your order history and tracking information

7. International Data Transfers & Regional Compliance

VAZPE operates internationally and complies with data protection laws in multiple jurisdictions. Your information may be transferred to, stored, and processed in countries other than your own, with appropriate safeguards in place.

Regional Data Protection Compliance

International Transfer Safeguards

• EU-US Data Privacy Framework: For transfers to US-based processors
• Standard Contractual Clauses (SCCs): EU Commission-approved transfer mechanisms
• Adequacy Decisions: Transfers to countries with equivalent data protection standards
• Binding Corporate Rules: For intra-group transfers
• Explicit Consent: Where required by law for specific transfers
• Necessary for Contract: Transfers essential for service delivery

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws:

9. Children’s Privacy

If we become aware that we have inadvertently collected personal information from someone under the legal age, we will take immediate steps to delete such information from our systems. Parents or guardians who believe we have collected information from their minor child should contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Update the “Last Updated” date at the top of this policy
• Notify you via email if you have an account with us
• Post a notice on our website highlighting the changes
• For material changes, provide advance notice as required by law

Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Information