Frequently Asked Questions

VAZPE is a premium vaping company based in Dresden, Germany, specializing in high-quality electronic cigarettes and vaping accessories. We serve adult customers worldwide with innovative products designed for superior vaping experiences.

Yes, we offer products suitable for all experience levels, from beginners to advanced users. Our starter kits include everything needed to begin vaping, with clear instructions and customer support to help you get started.

Yes, you must be at least 18 years old (21 in the US) or meet the minimum age requirement in your jurisdiction. We have comprehensive age verification processes in place, and all deliveries require adult signature with valid ID. See our Age Verification Policy for complete details.

We offer a comprehensive range of vaping products including:

• Starter kits for beginners
• Advanced mod systems
• Pod systems and cartridges
• E-liquids in various flavors and nicotine strengths
• Replacement coils and accessories
• Batteries and chargers

Product selection depends on your experience level, preferences, and needs. Consider factors like:

• Experience Level: Beginners should start with simple pod systems or starter kits
• Nicotine Preference: Choose appropriate nicotine strength for your needs
• Usage Pattern: Heavy users may prefer longer-lasting devices
• Portability: Consider size and portability requirements

Contact our customer service team for personalized product recommendations.

Yes, all VAZPE hardware products come with a limited warranty against manufacturing defects. Warranty periods vary by product type:

• Devices/Mods: 6 months from purchase date
• Batteries: 3 months from purchase date
• Coils/Consumables: 30 days from purchase date

Warranty does not cover damage from normal wear, misuse, or accidental damage.

Placing an order is simple:

1. Browse our products and add items to your cart
2. Proceed to checkout when ready
3. Verify your age (if not already done)
4. Enter shipping and billing information
5. Select shipping method and payment option
6. Review order details and complete purchase
7. Receive confirmation email with order details

We accept the following secure payment methods:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Bank transfers (selected regions)
• More…

All payments are processed securely through encrypted payment gateways.

Order modifications or cancellations are possible if the order hasn’t entered the fulfillment process:

• Within 1 hour: Contact us immediately for modifications or cancellations
• After processing begins: Modifications may not be possible; returns policy applies
• Emergency cancellations: Contact customer service as soon as possible

We ship to many countries worldwide, including:

• All European Union member countries
• United Kingdom
• United States and Canada
• Australia and New Zealand
• Selected countries in Asia and Latin America

Shipping availability is subject to local regulations regarding vaping products. Check our 配送ポリシー for complete details.

Shipping times vary by destination and method:

• EU Standard: 3-12 business days
• EU Express: 2-6 business days
• UK Standard: 3-12 business days
• US/Canada Standard: 3-12 business days
• International Express: 3-12 business days

Processing time (1-2 business days) is additional to shipping time.

You’ll receive a shipping confirmation email with tracking information once your order ships. You can track your package using:

• The tracking number provided in your shipping email
• Our order tracking page on the website
• The carrier’s website directly
• Your customer account order history

Yes, we accept returns under specific conditions:

• Time Limit: Returns must be initiated within 30 days of delivery
• Condition: Products must be unopened and in original packaging
• Exceptions: E-liquids and consumables cannot be returned for hygiene reasons
• Defective Items: Defective products can be returned/exchanged regardless of use

See our Return & Refund Policy for complete details.

To start a return:

1. Contact customer service at [email protected]
2. Include your order number and reason for return
3. Receive return authorization and instructions
4. Package items securely in original packaging
5. Ship using provided return label
6. Receive refund once return is processed

Refund processing times:

• Processing Time: 3-5 business days after we receive returned items
• Credit Card Refunds: 5-10 business days to appear on statement
• Bank Transfers: 5-7 business days

First, try these troubleshooting steps:

• Check Battery: Ensure the device is charged
• Clean Contacts: Clean battery and connection points
• Check Coil: Replace if coil is old or burnt
• Check E-liquid: Ensure tank has adequate e-liquid
• Reset Device: Turn off and on, or perform factory reset if available

If problems persist, contact our technical support team with device model and issue description.

Coil replacement frequency depends on usage, but general guidelines are:

• Light Use: 2-3 weeks
• Moderate Use: 1-2 weeks
• Heavy Use: 3-7 days
• Signs to Replace: Burnt taste, reduced vapor, or poor flavor

Proper maintenance extends device life:

• Regular Cleaning: Clean device exterior and connections weekly
• Tank Maintenance: Clean tank when changing flavors or weekly
• Battery Care: Don’t overcharge; store at room temperature
• Coil Priming: Prime new coils before use
• Storage: Store in cool, dry place when not in use

While you can place orders as a guest, creating an account offers benefits:

• Faster checkout on future orders
• Order history and tracking
• Exclusive offers and early access to new products
• Saved payment methods and addresses
• Warranty tracking and support

To reset your password:

1. Go to the login page
2. Click “Forgot Password”
3. Enter your email address
4. Check your email for reset instructions
5. Follow the link to create a new password

If you don’t receive the reset email, check your spam folder or contact customer service.

Yes, we take data security seriously:

• SSL Encryption: All data transmission is encrypted
• Secure Storage: Personal information is stored on secure servers
• Payment Security: We don’t store payment card information
• Privacy Compliance: We comply with GDPR and other privacy laws
• Limited Access: Only authorized personnel can access personal data

Read our プライバシーポリシー for complete details.