Return & Refund Policy

30-Day Return Window

We offer a 30-day return window for most products, starting from the date of delivery. This gives you adequate time to inspect your purchase and ensure it meets your expectations.

Returnable Products

Different product categories have different return conditions based on hygiene, safety, and regulatory requirements:

Hardware Products (Fully Returnable)

Consumable Products (Limited Returns)

Defective Product Returns

Defective products receive special consideration and are handled differently from standard returns:

What Constitutes a Defect

• Hardware malfunctions: Device won’t power on, charge, or function as designed
• Manufacturing flaws: Visible defects, poor assembly, missing components
• Safety issues: Overheating, unusual odors, or safety hazards
• Performance issues: Significant deviation from product specifications
• Packaging errors: Wrong products, missing items, damaged during shipping

Return Process

Our return process is designed to be straightforward and customer-friendly:

Step-by-Step Return Process

1. Contact Customer Service:

   E-pošta [email protected] with “Return Request – [Order Number]” in the subject line

2. Provide Required Information:
   • Order number and purchase date
   • Product name and quantity
   • Reason for return
   • Photos if applicable (defects, damage)
3. Receive Return Authorization:

   We’ll provide a Return Authorization Number (RA#) and detailed return instructions

4. Package Items Securely:
   • Use original packaging when possible
   • Include all accessories and documentation
   • Include Return Authorization Number
   • Pack securely to prevent damage
5. Ship the Return:

   Use the provided return label or ship to the address provided with tracking

6. Processing & Refund:

   We’ll inspect items and process your refund within 5 business days

Return Shipping

Return shipping arrangements depend on the reason for the return:

International Return Shipping

International customers should contact customer service before returning items, as customs and duty complications may arise. We may offer alternative solutions for international returns.

Refund Processing

Once we receive and inspect your returned items, refunds are processed efficiently:

Refund Methods & Timeframes

Refund Amount Calculations

• Full Refund: Product price + original shipping (if VAZPE error)
• Partial Refund: Product price only (customer-initiated returns)
• Restocking Fee: None for unopened items in original condition
• Return Shipping: Deducted from refund (customer-initiated returns)

Exchanges

While we don’t offer direct exchanges, you can return items for a refund and place a new order for the replacement product:

Exchange Process

1. Return the original item following standard return process
2. Receive refund once return is processed
3. Place a new order for the desired replacement
4. Contact customer service for expedited processing if needed

Non-Returnable Items

Certain items cannot be returned for hygiene, safety, or regulatory reasons:

Exceptions to Non-Returnable Policy

Even non-returnable items may be accepted if:

• Products are defective due to manufacturing issues
• Wrong items were shipped by VAZPE
• Products were damaged during shipping
• Items do not match product descriptions

Customer Service & Support

Our customer service team is trained to handle returns efficiently and courteously:

Special Circumstances

We understand that special circumstances sometimes arise and will work with customers to find fair solutions:

Extended Return Considerations

• Medical emergencies: May extend return window with documentation
• Military deployment: Special provisions for deployed service members
• Travel delays: Consideration for customers traveling when packages arrive
• Natural disasters: Extended timelines for areas affected by emergencies

Bulk Order Returns

Large quantity orders may have special return arrangements. Contact our business team for information about bulk return policies.

Warranty vs. Returns

It’s important to understand the difference between our return policy and product warranties:

Policy Updates

This return and refund policy is subject to change. Updates will be communicated through:

• Email notifications to registered customers
• Website announcements
• Updated policy date at the top of this page
• Customer service notifications for pending returns