Track Your Order

Enter your tracking number to get real-time updates on your VAZPE order

Order Tracking Information

Track your VAZPE order using the tracking number provided in your shipping confirmation email. Our tracking system provides real-time updates on your package location and delivery status.

Track Your Package


How to Find Your Tracking Number

Shipping Confirmation Email

Your tracking number is included in the shipping confirmation email sent when your order leaves our warehouse. Look for the “Tracking Information” section in the email.

  • Check your email inbox for VAZPE shipping confirmation
  • Look for subject line containing “Your Order Has Shipped”
  • Tracking number is usually 10-30 characters long
  • May contain letters and numbers

Your Account Dashboard

If you created an account during checkout, you can also find your tracking information in your order history section.

  • Log in to your VAZPE account
  • Navigate to “Order History”
  • Find your recent order
  • Click “Track Order” for tracking details

Shipping Carriers We Use

VAZPE partners with reliable international shipping carriers to ensure your orders reach you safely and on time:

Express Carriers

  • DHL Express
  • FedEx International
  • UPS Worldwide Express
  • TNT Express

Standard Carriers

  • Deutsche Post DHL
  • Royal Mail (UK)
  • USPS (United States)
  • Canada Post

Regional Partners

  • Australia Post
  • New Zealand Post
  • La Poste (France)
  • PostNord (Nordic)

Tracking Status Meanings

Status Description What This Means
Label Created Shipping label has been generated Your order is being prepared for shipment
Picked Up Package collected by carrier Your package has left our warehouse
In Transit Package is moving through carrier network Your package is on its way to you
Out for Delivery Package is on the delivery vehicle Your package will arrive today
Delivered Package has been delivered Your order has reached its destination
Exception Delivery delay or issue occurred Contact customer service for assistance

Delivery Information

Adult Signature Required

All VAZPE shipments require adult signature upon delivery due to age-restricted product regulations.

  • Someone 18+ (21+ in US) must sign for package
  • Valid government-issued ID required
  • Package cannot be left unattended
  • Delivery attempts made during business hours

Missed Delivery Options

If you miss a delivery attempt, you have several options to receive your package.

  • Schedule redelivery with carrier
  • Pick up at local carrier facility
  • Arrange delivery to workplace
  • Contact carrier for alternative arrangements

Tracking Issues & Support

My tracking number isn’t working or shows no information

Tracking information may take 24-48 hours to appear in the carrier’s system after shipment. If your tracking number still doesn’t work after this period, please contact our customer service team with your order number.

My package shows delivered but I haven’t received it

Check with neighbors, building management, or other household members. Packages may also be left in a secure location. If you still can’t locate your package, contact the carrier first, then our customer service team for assistance.

My package has been stuck in one location for several days

This can happen due to customs processing, weather delays, or high shipping volumes. International packages may experience longer delays during customs clearance. Contact us if your package hasn’t moved for more than 5 business days.

Can I change my delivery address after my order has shipped?

Address changes after shipment are handled by the carrier. Contact the shipping carrier directly using your tracking number to request address changes. Additional fees may apply, and changes aren’t always possible depending on package location.

International Tracking Notes

Customs & International Delays

Customs Processing: International shipments may be held at customs for inspection, which can add 1-5 business days to delivery time.
Documentation Required: Some countries may require additional documentation or impose duties/taxes that must be paid before release.
Restricted Items: Vaping products may have specific import restrictions in some countries that could affect delivery.

Customs Documentation

All international shipments include proper customs documentation with accurate product descriptions and values.

Import Duties & Taxes

Import duties and taxes are the responsibility of the recipient and must be paid to receive the package.

Need Additional Help?

If you’re experiencing issues with tracking your order or have questions about your shipment, our customer support team is here to help.

Email: [email protected]
Subject Line: “Order Tracking Issue – [Your Order Number]”
Include: Order number, tracking number, and description of the issue

Contact Support

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